SAP Workforce Performance Builder (SAP WPB)

SAP Workforce Performance Builder is the special software for user training and increase in level of their competence.

A system helps to create and unroll quickly qualitative documentation, context sensitive help systems, text scripts and the systems of e-learning. Thereof - reduction in cost of ownership of SAP solutions and performance improvement of work of employees.

The scheme of preparation of training using SAP WPB, 2014

Main Functions

• Creation, updating and distribution of reference materials, fast e-learning, simulations of business processes.
• Content management and its changes, task management and workflows, training management, reporting.
• The context sensitive help at the level of fields, transactions and business processes.

Representation of SAP Workforce Performance Builder, 2015

Main characteristics of influence

• Fast adaptation of employees to information systems and work quality improvement.
• Reduction of number of errors of users thanks to timely updating and availability of documentation of processes.
• Detection of needs for training of end users.
• Cutting of costs for change management, documentation of processes, training, testing and user support.
• Decrease in total ownership cost SAP solutions.

In composition four components: Producer, Instant Producer, Manager, Navigator.

Producer is the component available to the Author/developer of content. Appointment of Producer is a record, editing and the publication of content. Opportunities available for this purpose:

• 3 types of simulation;
• user guide;
• fast e-learning;
• contextual help to the user;
• rewriting of content;
• support of 39 languages;
• fast placement and access to content.

Instant Producer - the abridged version Producer, it is available to normal users. Using Instant Producer the user has an opportunity to create any simulation and the document during any transaction in a system.

Manager is the component available for responsible for distance learning. It helps to manage lifecycle of content and to manage:

• workflows;
• roles and access to a system;
• users and training.

The reporting under learning process is provided in the Manager component. Support of communication with the databases DB SQL, Oracle is provided.

Navigator is the context sensitive help, in other words acts as "assistant" to the user. Main Functions:

• ensuring the help during transaction;
• automatic emergence of information (in in advance configured place).
• the navigator recommends permissible values, provides the examples and possible data necessary for entering into fields, forms and tables.

According to the statement of developers, use of a product helps:

• reduce costs for resident instruction from 30% to 50%;
• reduce terms of development of the training materials by 45 - 55%;
• increase performance of users by 55 - 70%;
• reduce costs for user support and the number of standard addresses to a support service for 50 - 60%;
• reduce time of development of documentation for 80%.