Mini-automatic telephone exchange

What is mini-automatic telephone exchange?

It is the special purpose computer. External telephone lines are brought to it, also internal inter-communication lines depart from it, One of the main purposes pass automatic telephone exchange - it is an opportunity to save time and money. Thanks to pass automatic telephone exchange a huge number of internal subscribers can it is frictionless to use a small amount of external lines. Besides, you have an opportunity most effectively to use the telephone communication, Also, you provide modern service to all the subscribers, and at the same time you do not need to be spent for any special telephone sets at all.

Principle of work of mini-automatic telephone exchange

The automatic telephone exchange (the abbreviation is so decrypted) represents the difficult electronic device using which external and internal telephone communication, the answering machine, the modem, the computer, the fax are synchronized. In fact, it is the system working irrespective of city lines therefore communication with the next workshop or department is performed without their participation. In addition, using mini-automatic telephone exchange it is possible to create a local computer network and to make it, it is enough to connect the computer to phone. Well and, of course, such stations provide an exit to city and long-distance lines^[1].

Virtual pass automatic telephone exchange for office - it is service which is rendered by providers of communication services. Its essence is as follows: the client receives in use digital (IP) telephone exchange which physically is placed at the operator. It allows to use all opportunities of automatic telephone exchange, access to which is provided through the Internet.

Advantages of mini-automatic telephone exchange at office

The flexible and multifunction tool for business optimization — here that the virtual PBX is. What does it mean in practice?

• Pecuniary benefit. As the client receives service which is provided by servers of provider, there is no need to buy the expensive equipment, to lay new telephone lines, to encumber office with wiring. Besides, need for a position of the regular operator disappears, and it — in turn — allows to lower costs for salary.
• Mobility. The office equipped with the virtual PBX can be developed in any premises and worldwide. Irrespective of moving, numbers of the company will remain invariable, so, clients will not lose sight of it. If the company has several offices, they can be integrated in the general network.
• Simplicity of deployment and operation. Such automatic telephone exchange can be configured within 10-15 minutes.
• Flexibility. The virtual station easily adapts under requirements of business. If the number of employees increases, add new lines to it, settings depending on the urgent need change.
• Autonomy. Even if at office electricity or the Internet will be cut off, it will not affect work of automatic telephone exchange as all equipment is placed with provider.

• automatic readdressing of calls. Any address of the client will not remain unnoticed: the call, at employment of your manager, "will simply be thrown" to other specialist;
• creation of special circuits for different situations. For example, the mini-automatic telephone exchange through the IP protocol in the automatic mode tunnels long distance calls;
• organization of a full-fledged system of management of calls. Here enter consecutive switching in case of need from one phone on another and an opportunity to process calls. In addition to everything, in time off the station can function in the night mode;
• an opportunity to control use by employees of phones that is especially important, so far as concerns a domestic long distance communication. On the basis of the report received using the station it is possible to set restrictions for commission of calls or their duration from this or that extension. Such control system is important also for accounting;
• integration of different types of communication. Thanks to mini-automatic telephone exchange it is possible to switch quickly, for example, from the landline phone to the IP telephony;
• record of all calls of the company. On the one hand, it is important point for a safe company performance, with another – an opportunity to increase professionalism of her employees. Often on practical examples is trained operators;
• enciphering of calls. This function is especially useful to heads who wish to provide additional protection of internal traffic, and in the presence of devices of additional enciphering it is easy to create private channels between specific addressees;
• economy on trunk calls. The companies which branches are in other cities and the countries using automatic station can call almost free of charge employees for thousands of kilometers

You will have an opportunity to distribute all phone numbers which you have at office. Because if the call, important for you, comes to someone from your colleagues, do not worry, all the same will switch to you.

Having picked up the phone, you select and click '9'. It is necessary to come to any idle line. With pass automatic telephone exchange, you should not wait any more when your colleague finishes speaking by parallel phone. They will not be any more, and it means that nobody will be able to get into your conversation.

On your desktop there will be only one phone which will include not only city lines, but also local communication.

You should not trouble yourself campaigns in the next office any more, now it will be possible just to call the colleague or the subordinate.

With pass automatic telephone exchange, you will easily create hierarchy. Having allowed leadership team an exit to the city on all city lines, you will be able to prohibit other employees to come to a long-distance call from the phones. However if it after all is resolved, then the program of accounting of cost all the same will record the one who talked when he made this call and how many spent for it time.

In the evening, in certain time, pass the automatic telephone exchange will allow to make automatic switching from subscribers to the fax or the answering machine (working in the mode: night, day, lunch), and in the morning back. Besides, city lines meet on one device, and therefore if someone from your employees needs to be delayed at work to wait for a call, it will be able to switch manually these modes.

You will be able to hold a meeting with several employees at the same time. It will be possible not only in your office, but also also with those subscribers who will be in the city at present.

You and your employees very often call abroad, and to you to have to gain up to 15 digits of the phone number. Then program those phone numbers which you should use often in abbreviated call. After that, you will need to press only three buttons.

If phone rings out on a table at your employee or the colleague, and it will not be on site at this time, you should not go to his desktop. Instead, you can pick up the phone on the phone, and, having pressed the necessary button, to begin a conversation instead of it.

When the enterprise has a large territory, and you need to inform of any news the employees, it is not necessary to use 'gossip hotline', just make the declaration on a public address system.

Having installed the on-door speakerphone at the office, connect it to pass automatic telephone exchange and then you will be able to open the door lock from phone.

At your office there are different telephone lines (telephone, payphone, lines of commercial provider, etc.) and for dialing to the city, you every time need to dial prefixes and different digits on different lines. Depending on line type, yours pass automatic telephone exchange, itself will make extension dialing of necessary digits, and you will need to gather only 'nine' and you can call to the city.

Shortcomings of mini-automatic telephone exchange

The virtual telephone exchange has, perhaps, only minus. As all these companies are stored on servers of provider, the management cannot control them fully. Such situation can give an inconvenience because puts the company into dependence on rates and conditions of the operator.

How to select office mini-automatic telephone exchange?

For a start it is necessary to designate a range of functions which such station will be designed to execute. Adopt important points on which set the device type will depend.

• What number of city lines will be required to be connected at the time of installation of automatic telephone exchange and in the long term?
• How many internal telephone sets (and with what functions) it is necessary to set at office?
• Whether there is a need for specific devices: on-door speakerphones, remote programming of the station, auto attendant, etc.?
• The new equipment is more preferable, or the second-hand option is possible?

Irrespective of for what the mini-automatic telephone exchange is necessary, there are practical nuances facilitating the choice. To calculate the optimal number of external lines, apply simple calculation: on 3-5 internal subscribers — one external line. However in this rule there is one exception. Even if at your office 2 persons work, it is not necessary to take only one external line — otherwise you will not be able to transfer an incoming call to the mobile phone, for example.

Internal telephone sets usually distribute thus: to the secretary and the management install system digital terminals with keys of fast set, to other employees — simpler models. Integrate all internal and external circuits to keys of system phones, and on their displays it is possible to see a name calling and its extension number.

Taking into account these moments you can select an automatic telephone exchange independently or rely on professionalism of the manager which will recommend an optimal variant for your office.

Notes