Soveren-bank passed to the telecommunication Callbox platform

The company used IP-PBX, but in connection with growth of tasks and creation of contact center the decision on telephony upgrade was made. The project on upgrade of telephony and creation of contact center started in April, 2015, implementation took place in several stages.

The task of preserving of the operating functionality, the implemented former IP-PBX, and the current equipment was originally set. The contact center of Callbox had to meet internal requirements for the reporting, statistics, management to calls and integration with the CRM system.

Testing of a product on 'the' infrastructure and carrying out integration works with the operating CRM system from Akelon company was the second stage.

The flexibility of the product CallBox allowing to carry out all necessary works and workloads during testing was main advantage.

The project was implemented in necessary terms, thanks to harmonious interaction between representatives of both companies. The simple and clear system of setup and administration of contact center of CallBox allowed to take further the most part of works on maintenance of a complex on the party of the customer.

The solution CallBox of Power Communications Group company will allow the company to provide following features:

• Reservation for reliability assurance at the level of 99.97%
• Provides corporate communication out of office.
• Support more than 150 functions from IVR to conference communication.
• Organize special and city communication
• Support tasksetters and billing systems

The solution CallBox of Power Communications Group company is 60% more profitable, than import analogs of Avaya, Cisco.