As "The Moscow jewelry plant" passed to cloud call center

Before adoption of such solution in the company several years the cloud solution from one of telecom operators was used. But time when growth of requirements required expansion of functionality and systems capabilities came. The decision to pass to Callbox since the product was perfectly familiar to the company was made. The project on upgrade of contact center started in July, 2015.

The period of the analysis of opportunities of all solutions was about 3 months.

Increase in functionality of Contact-Center and minimization of its costs was the main requirement. Qualifying standards were the following:

• 11 operators + 5-6 supervisors. In the future growth of operators to 30;
• Quality control system;
• Two automatic outgoing call-downs;
• System of problem definition
• Basic set of options of a call recording, historical and Real-time of the reporting.

Demonstration in practice as the new solution will function was the following of stages. On the presentation of Contact-Center CallBox it was in detail shown as the solution will look in a final form.

As a result, the tender committee made the unanimous decision on the choice of Contact-Center CallBox. Pleasant addition was what the cost of the solution CallBox did not exceed the planned budget from the previous solution of Contact-Center. The project came to the end October, 2015.