Vocalcom: Click2Start

Click2Start is a cloud complex for initial installation and the subsequent upgrade of contact center for the small and medium enterprises.

On October 20, 2015 the Vocalcom company announced release of Click2Start - software for the organization of contact center in a cloud. The product is focused on small and medium business^[1].

Click2Start provides connection to thirty users, represents multi-user cloud contact center. Among features - a possibility of the organization of contact center of the corporate level without material costs or technical difficulties, it will allow the companies to make investments in expansion and to increase the scale of use of Click2Start for maintenance of the development.

Advertizing of products of Vocalcom (2015)

The software of contact center is provided by the principle of SaaS. Everything that is necessary – the computer with connection to the Internet. The software package Vocalcom Click2Start, according to statements of developers - is started in complete operating condition within five minutes and allows all users to work in one system, regardless of the geographic location. For work in a system phones or other technical means are not required.

The uniform screen provides display of the general situation and detailed customer information, helping agents (the staff of contact center) to solve step by step the problems arising before them, providing representation and the information about the client, than process of attraction and a customer support is facilitated.

As a part of functionality:

• automatic number identification of the calling party,
• interactive voice response system,
• call redirection to specialists,
• pop-up window of the interface of computer-integrated telephony (CTI),
• virtual deduction of a call,
• conversation recording,
• automatic call-down,
• submission of business information in an analytical form
• process automation with elements of artificial intelligence.

Control facilities are available to heads of divisions.

Output function on the screen of information about the calling party provides information representation about the client and increases efficiency of interaction of clients with agents. Call redirection to specialists, depending on specific requests, allows to transfer calls to the necessary agent. Intellectual dialing releases to the staff of sales departments time for communication with real clients.

All actions are registered in an interaction management system with clients. The Click2Start system has the multichannel interface facilitating process of its use by the staff of sales divisions and increasing efficiency of agents.

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