TsENTRKURORT, official tourist operator of the World Ice Hockey Championship 2014

In 2009 on the congress of International Ice Hockey Federation with a washer the venue of the 78th World Ice Hockey Championship with a washer of 2014 selected Minsk.

Within this event in Republic of Belarus a huge number of the different actions distributed between the organizations on a tender basis was carried out. As a result of one of such tenders in February, 2012 the state enterprise "CENTRKURORT" was announced by official tourist operator of the championship with exclusive right on formation of packets of tourist services and implementation of tickets for a final round and also the preferential right to sale of tickets for elimination group games. For holding the championship by the state enterprise "CENTRKURORT" more than 20,000 locations in hotels and hostels of Minsk for fans and guests of the championship are made.

Infinity: the housekeeping task of fans of the World Ice Hockey Championship of 2014 is carried out perfectly well! "The victory in this tender, certainly, was an important and deserved event for us. "TsENTRKURORT" in 12 years of work became one of the largest tourist operators of Belarus, the repeated winner of competition "Learn Belarus" in the different nominations, carried out by the Ministry of Sport and tourism of RB. In addition to sale of packets on the World Ice Hockey Championship with a washer of 2014 the company offers a broad spectrum of high-quality services (sanatorium improvement, sea tour abroad, rest in National parks and many other things), - Olga Demeshkevich the chief of directory department of CENTRKURORT company tells. – So matched that during this period we just discussed the idea of implementation of a specialized software for processing of telephone calls. There were several designated tasks: obtaining transparent reporting, organization of harmonious work of information center and increase in quantity and service quality of calls. Considered several solutions and as a result stopped on the Russian solution Infinity of Weathervane Sale company as the most interesting on price relation, quality and functionality".

According to Olga Demeshkevich, after implementation of Infinity of CENTRKURORT company it was succeeded to reduce percent of the passed calls from 55 to 5-9 (11 – during a "high" season) and to reduce waiting time from 1-1.5 min. – up to 15-18 sec.

These indicators allowed to carry out housekeeping task of fans of the championship perfectly. After completion of an action a system continues the work and gives the chance to effectively distribute workload on operators and to process the maximum quantity of calls that, certainly, affects a customer loyalty positively.