"1C:CRM" increases the power of work of the dealer of Land Rover

On November 02, 2015 the Avtopassazh Premium Year / Company reported^[1] about process automation of work with clients and tasks of employees using the 1C:CRM system. Are provided: unity of the database about clients, sales process control, the coordinated work of staff of all departments. Daily tasks began to be carried out twice faster and the necessary reports form in read minutes.

Choosing a Solution

The Avtopassazh Premium company selected the 1C:CRM system which allowed to increase the power of work of the dealer noticeably. Implementation is carried out jointly with specialists of AKAM company — the partner 1C-Rarus. Processes of work with clients, internal tasks of employees, tasks of a kontraktovka of cars, Trade-in, crediting and insurance, logistics, issue of cars, management of the dealer center and other processes are automated.

Project Results

With system implementation the company could refuse laborious work with customer information and cars which was conducted in several programs earlier. Sales process became controlled, work of all departments of the company — approved, and the database about clients — uniform for all workers. Therefore internal processes in the company accelerated, the logicality and clarity in understanding of tasks of all employees appeared. Business sales process of the car according to standards of service of a brand is formalized, the quality of rendering services to clients increased. Contacts with representatives improved: to them the authentic reporting on sales regularly goes, from them important information on cars timely comes.

Using a system in the company not only accurate work with clients and representatives is organized, but also the transparency of work of managers is provided — statistics on visits, calls, test drives, electronic messages and other communications with customers gathers and analyzed. In the online mode after entering by managers of necessary data into a system an inspection of sales processes is carried out, possible disputable situations understand. At analysis of such matters of argument the data which are stored in a system help to make the right decisions and to save kind customer relations.

Project results in digits:

· Employees began to work twice quicker. Selection of the car according to the order takes from 2 to 6 minutes. The invoice for payment is made out in 30 seconds. The agreement, applications and cards of the client form and printed in 1 minute.

· Processing of the request of the client in department of trade-in accelerated twice and takes 5 minutes now.

· Loading of the prices on cars and additional options from the system of the producer is organized in 15 minutes.

· Obtaining information on cars is executed in 3 cliques. The system of reminders on important events works in the automatic mode. Online control of reserves is automated. Sales managers got data access about delivery of cars.

· Time for preparation of the car for issue was reduced by 50%.

· Reporting is automatic — instead of several hours time for its preparation was reduced to 10 minutes. Time for providing information in representations on contracts, agreements, clients was also significantly reduced.

"1C:CRM" helps with our laborious and high-quality work focused first of all on the client's wishes. We are aimed at long-term comfortable cooperation and are completely open for partnership. We want that our clients felt at us in salon as on a visit at kind friends. We understand that we can achieve success, only if our clients are happy. And they know that we work for them — Stanislav Kosmachevsky, the sales director of Avtopassazh Premium summarized.

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