Olenta (1C:CRM PROF)

AKAM company based on the 1C:Enterprise 8 platform was automation of the 1C:CRM PROF configuration in OLENTA trading house company is made. The presentation of the program during which the Customer was convinced of compliance of its functionality to the current demands was held. Main opportunities of a configuration:

• Management of the customer base, detailed characteristic about each client and the contact person, dynamics of state change of customer relations, a possibility of quick entry and an information access about the client;
• Contact management with clients, accounting of a contact history with clients, registration of a customer need, operational information transfer between departments, planning of contacts;
• Planning and control of actions, coordination of work in time, the system of reminders and issue of tasks;
• Business process management on work with clients, creation of regulations of work with clients and templates of standard actions, on sale, service maintenance to claims;
• Sales management, creation of technology of sale of different groups of goods, management of stages and stages of sale, creation of standard templates of actions, the mechanism of preparation of commercial offers, the Mechanism of operational management and cyclical analysis of sales - "funnel" of sales;
• Integration into financial and accounting programs allows to create a common information space on work with clients.