InfinitySmart

InfinitySmart integrated the key Call functions of the center which the company successfully presents at the market 10 years, and the most significant blocks CRM and Service Desk systems.

Form Alexey, managing partner of Weathervane Sale: "In 2005 we presented to Call the Infinity center which more than 1600 clients in Russia, Belarus, Ukraine and other CIS countries use already. But a big half of these companies always looked for the complete solution. I will tell more — such solution was looked for also by us. From year to year we provided integration packets with the best products in the market. As a result everything led to the fact that we needed "be on friendly terms" every time three cool, but different systems: Call the center, CRM and Service Desk, and as a result — was used only 15% of all functionality.
A year ago we decided that it is time to create a complex, but simple system with which it will be convenient to us to work. So we the first passed to own solution. And today are ready to present a ready-made product for our clients and the market. In InfinitySmart we left only those blocks which are in fact demanded by employees in daily activity: sales, customer service and functionality of Call of the center."

Call center
You will find functions of contact center in a product: distribution of calls, management of queues, voice menu, functions of a call recording and control of operators. But most important that Call center not the separate module, but part of a single system.

Order management
The manager works in a single window where sees all customer orders, can create in several clicks the agreement, the account and acts of the performed works taking into account all features of sale.

Customer service
All requests for consultations, setup, repair, claims are fixed in InfinitySmart by your clients via the convenient web interface. Your task now simply qualitatively to process requests in time, specified in the service agreement — this functionality is also implemented in a product.

Internal communications and planning
Corporate chats and possibility of calls in the company became today a necessity therefore we implemented this functionality in the first version of a system at once. Also in a product there are all necessary opportunities for planning of the working schedule and delegation of tasks for colleagues.

Analytics
It is important to any head to understand productivity of work of employees in real time. Therefore in a system there are necessary basic reports with which it is possible to begin to work from the first day of use of a system.