| The name of the base system (platform): | Oktell Call-center |
| Developers: | CMD-Soft |
| Date of the premiere of the system: | 2015/12/21 |
| Technology: | CRM, Call centers |
Cylindrical magnetic domain: the module of integration of Oktell-MS Dynamics CRM - the module for creation of interrelation between Microsoft Dynamics CRM and the system of a corporate IP telephony Oktell.
The solution provides seamless interaction of the CRM system with the Oktell IP telephony system regarding commission of outgoing calls, processing of incoming calls with identification of the client, implementation of transfer of calls on other operators. The functionality of the module allows to wage campaigns for mass call-down of clients from the selected segments. Thus, the implemented integration of CRM and telephony allows to carry out the complex analysis of perfect interactions, including a recording capability and the subsequent listening of communication of operators with clients.
Module "cylindrical magnetic domain: the module of integration of Oktell-MS Dynamics CRM" is intended for interaction with all editions Microsoft Dynamics CRM, starting with version 2011.
"Development of qualitative integration solutions traditionally is strength of our company. Project implementation on business process automation based on the CRM system requires the organization of a common information space due to integration with the key systems of the company", - Vasily Marchenko, the head of the CRM systems of JSC CMD-Soft noted.
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