The private clinic "Medik" in Cheboksary implemented Call center of Infinity

For the purpose of optimization of distribution of patients in the building of clinic the e-queue system is installed. Telephone communication with clients and negotiations between doctors are provided by the Infinity system from Weathervane Sale company

"Our specialists are familiar with the product Infinity long ago, still from experience to other organization, there it proved as the reliable solution for automation and control of work on calls, - Nail Saifullin, the director of the company Physician tells. – Therefore, having estimated the current tasks, we came to a conclusion, as in this case Infinity completely corresponds to our requirements, such as: intra office telephony, a call recording, ample opportunities on management of calls for operators of registry, easily configured and functional IVR".

According to Nail Saifullin, at the moment the Call center functions, using only basic settings "from a box", but is in the future going to organize different algorithms of processing of calls and scenarios of service. "It will allow to provide to our patients even more comfortable and high-quality service", - he adds.