InfoArmor implemented the Genesys platform

On March 15, 2016 the Genesys company announced the choice of the Genesys platform by InfoArmor company for the organization of seamless interaction for different channels.

Project Results

By means of use of the Genesys Customer Experience platform the staff of InfoArmor is provided with customer information, tools for the personalized seamless service on all channels. The structure of the platform helps InfoArmor to switch between solutions of business challenges of different level. Solutions of the reporting and analytics provide control of indicators of work of contact center in real time, allow to trace the history of interactions with the consumer.

InfoArmor (2013) group

The main idea of the InfoArmor brand — confidential information protection of the clients — can be feasible only using careful interaction with them. For this reason it is a great honor to us — to provide InfoArmor a ready-made scalable solution which would provide employees with all information necessary quickly to solve the client's problem and allowed the company to continue to develop. Tom Eggemeyer, president of Genesys

The concept of high-quality service which using Genesys implements InfoArmor consists in possession of the complete information about the client and a possibility of control of its movement between channels of service. It is invaluable if the client calling concerning repeated emergence of a problem does not formulate all details, the operator already has all parts thanks to the history of communication of the client with other operator by e-mail. Oleg Saushkin, official representative of Genesys in Russia and CIS