| Developers: | Avaya |
| Last Release Date: | 2015/12/12 |
| Technology: | Call centers, Speech technologies |
Avaya Speech Analytics is the instrument of strategy development of quality improvement of customer service.
The technological solution allowing to obtain information on what is told by customers during the talk with the staff of contact center. The additional application allows to control all 100% of calls, unlike 5-10% within traditional methods of accidental listening.
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