| Customers: SIBUR Holding, PJSC
Contractors: ITSC Information and technology service company, IT service Product: SAP ERPProject date: 2014/10 - 2015/12
Number of licenses: 3000
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The project "The organization of PJSC SIBUR Holding service based on the IC SAP ERP. (Organizational scope: China, Tomsk, Nizhny Novgorod, Voronezh, Moscow, Austria)
- Customer: PJSC SIBUR Holding.
- Contractor: ITSC LLC
- Subcontractors: IT-Service LLC - regarding rendering services EKDS.
- Name of a system: SAP ERP
- Project start date: 10/13/2014
- Project completion date: 31.12.2015. (Actual date – transfer of service on the party of the Customer)
- Number of licenses in the project: more than 3000 (user).
Main achievements / project deliverables:
in a short time by forces of a regional dispersed team:
- it is created one of the strongest teams of support in Russia (is constructed and trained);
- business processes regarding rendering SAP service are delivered and regulated;
- acceptance on service maintenance of the SAP solution ERP is performed;
- interaction with adjacent information systems within rendering service in integration of processes is constructed and regulated;
- business processes of the Customer within service support of SAP ERP are optimized;
- providing high-quality SAP service is organized (CSI-4.95; SLA – 99.8);
- transformation of service is made (transfer of service together with a support command for the party of the Customer).
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