Jaguar Land Rover Russia automated contact center

On June 14, 2016 the Naumen company announced project completion of automation of contact center and implementation of the Naumen Contact Center platform in Jaguar Land Rover company Russia.

Project Tasks

Our clients very much appreciate the time. To provide for them guaranteed high level of service, we looked for the modern high-tech solution. When we compared possibilities of hosts of platforms of automation of contact centers, we understood that other things being equal, Naumen Contact Center profitable differs from foreign analogs at the price though the solution already gained recognition in the world market. Besides, we carried out tests, and were convinced that the platform is perfectly adapted to work in virtual environment. Ekaterina Zarubina, head of Jaguar Land Rover customer relations department

Logo of Jaguar Land Rover company, (2014)

Project Progress

Deployment of a system was executed by specialists of Naumen according to requirements of the customer. For smooth operation of contact center the primary servers participating in call processing are duplicated by reserve. Such system architecture provides fault tolerance at the level of 99.99%.

Project Results

With implementation Naumen Contact Center contact center Jaguar Land Rover Russia copes with a high load. Service of customer appeals is conducted by two numbers: one is intended for processing of the addresses connected with purchase and operation of cars, another – for interaction with a warehouse of auto parts.