"Russian market of VRM 2015-2016". Research of BMP Logic and TAdviser company
The company BMP Logic"IT TAdviser represent (Group) together with the portal a research of the Russian market of process management (BPM). The research is conducted the fifth year and reflects dynamics of development of the Russian market of BPM.
About a research
The company BMP Logic"IT release (Group) together with the TAdviser portal another research of the Russian market of process management (BPM).
The research is annually conducted among participants of the actions devoted to the questions BPM. This audience is initially interested in business process management therefore it is impossible to call selection for a research completely statistically correct. But regular polls of target audience allow to monitor dynamics of development of the Russian market of BPM.
Base of respondents of 2015-16 are representatives of 95 companies and organizations which participated in different actions for subject of BPM. In particular, survey was conducted among participants of the BPM forum "The Mission Is Feasible" which took place in Moscow on April 6, 2016 and the TAdviser BPM Day conference which took place on April 20, 2016.
Main outputs
- In the Russian market of BPM certain status quo is recorded. Statistical parameters of this status quo represent result of market development for the last 5 years
- However on feeling the Russian companies and the organizations which are engaged in implementation of the process approach in management without stops move ahead up a scale of a process maturity
- Influence of the current economic crisis affects, in particular, that the organizations as the purpose of the description of business processes note their optimization more often. In difficult economic conditions of the company are forced to think of operational efficiency more
- Noticeable promotion in the Russian market of the systems of the class BPMS created especially for optimization and business process automation attracts attention. Their promotion is promoted by large and successful projects (Sberbank, Russian Post) on implementation of BPMS systems
1. At what stage the description of business processes is in your company?
Status quo parameters:
- About a half of the organizations densely are engaged in BPM and described at themselves all key business processes
- A third more of the organizations only experiment with BPM: they describe single processes
- The leaders who described all processes within 10%. Opportunists who similar are not engaged in anything only several percent. The ratio of BPM leaders and BPM opportunists for the last 5 years changed on the return
 | "In my opinion to describe all business processes – senseless and quite expensive occupation. It should be done for processes which efficiency directly influences on P&L bank, which have an owner interested in creation, for example, of high-quality customer service. Also it is necessary to review processes before their automation, at implementation of big information systems". |  |
2. For what purposes business processes are described?
"Three athletes of BPM" – three most popular purposes for the sake of which business processes are described, – former: automation, optimization and standardization of business processes.
Slightly more often in answers their optimization began to be mentioned as the purpose of the description of business processes. What it is possible to see influence of the current economic crisis in: the companies are forced to think of operational efficiency more. (Very essential effect is brought also by standardization of processes as, for example, in Russian Post where identical processes are entered into all 42 thousand departments).
| | "Customer appeals concerning the departures (1 million a month) were processed manually, everywhere differently, and occupied it more than 60 days. The solution based on the BPMS system allowed us to unify processing of addresses (5 instead of 50), and terms of processing were reduced to 30 days. Process cost last year fell by 44%, and still we want to lower by 15%. There are no comments from employees any more 'it not my case'". | |
3. What means do you use for the description of business processes?
It seems that modelirovshchik of processes at first draw draft schemes of processes on a piece of paper, in MS Word, Excel or Visio, and then transfer absolutely to ARIS.
And that not all in ARIS: in many ERP packets "risovalka" for processes appeared (means from discharge "others").
At least the share of a pencil and paper as modeling tool does not become less from year to year.
4. Whether there is in the organization a division which is responsible for the description, the analysis and process optimization?
Status quo parameters:
- About 60% of the organizations delivered work in the field of BPM on the firm soil and organized at themselves the special forces which are responsible for the centralized description, the analysis and business process optimization
- About 30% of the organizations subsist on "guerrilla" BPM initiatives and at themselves did not get process office yet
| | "Upon transition to process management we were faced the need of accumulation of examination in bank. For the solution of this task own Competence Center on BPM also serves". Leonid Novozhilov, Otkrytiye bank | |
5. Whether owners of processes are appointed in your organization?
Status quo parameters:
- Approximately in 15% of the organizations business processes remain "fatherlessness" – they have no official owners
- In other organizations by owners of processes that is called as obliges there are functional managers. Or processes have official owners. A ratio of these cases – approximately equally
6. How often do changes of business processes happen in the company?
The flexibility of the company (agility), its capability quickly to react to external changes becomes nearly the main factor of improving competitiveness. For this purpose change management in business processes should happen automatically.
But most of respondents still manage changes in the manual mode ("as required").
However some shift towards more frequent review of business processes (more than once in a year, and time in half a year or even time a month) can be seen.
7. Using what class of tools processes in the company are automated?
The planned accounting systems (ERP) and the systems of the class ECM intended for automation of the dokumento-focused business processes (including EDMS) remain the main tools for business process automation.
But we will note significant promotion in the Russian market of the systems of the class BPMS created especially for optimization and business process automation. Their promotion is promoted by large and successful projects (Sberbank, Russian Post) on implementation of BPMS systems.
| | "When we decided to automate distribution of requests for the credit among analysts of bank, we found out that it is huge process, difficult science (it is daily necessary to distribute 60 thousand requests between 4500 analysts). We made the solution on the BPMS platform, and it gave us such flexibility that we are in time not that behind events, and prior to events". | |
8. On what platform do you organized controlling of business processes?
A quarter of the organizations has no automated controlling of business processes. Control efficiency of workflows by eye.
In other companies, as a rule, for this purpose use universal Excel.
At the market nevertheless there are point traces of application of the advanced PI applications and BAM, allowing a message monitoring of operational efficiency in real time.
More mass application for process controlling of normal analytics (BI) which, however, in real time does not work looks.
9. Estimate the level of a maturity of your company in the field of business process management
Feeling of the companies such is that they without stops move ahead up a scale of a process maturity. Time goes, and work on a part of BPM is conducted …
10. Whether implementation of process management in the company supports the top management?
Status quo parameters:
- BPM initiatives in the organizations for 98-99% have the "Supreme" support – partial or unconditional. But promotion on a scale of a process maturity at all a miscellaneous.
11. In what the effect of implementation of process management was shown?
Literally the "strategic" effect of process management – emergence of controllability business processes was evident to respondents. And as processes can be managed now, including to optimize, also operational effects are shown over time: reduction of runtime of processes, cost reduction on their accomplishment, quality improvement of processes. So there is a growth of operational efficiency of the organization.
There are less those who still did not notice any effects of BPM.
| | "At us process management is implemented for processes of charge of the salaries, the mortgage and card pipeline. As a result TCO and TCC decreased, the quality of customer service grew, the cost of processes fell". Leonid Novozhilov, Otkrytiye bank | |
| | "The effect of BPM is shown in reduction of labor costs and terms of carrying out business operations. Besides, responsibility for result of participants of process – due to introduction of objective control, KPI and standards becomes much more transparent". | |
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Read Also
The directory of BPM systems and projects on the TAdviser portal
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