Genesys Business Edition Premise (BEP)

Genesys Business Edition Premise is the full-function boxed solution of the corporate level for omnichannel contact centers of small and medium business on 5–150 operators. Genesys BEP includes software for attendant workstation, functionality of processing of incoming calls and reporting and also means of holding outgoing campaigns and customer interaction in a chat and by e-mail. In the presence of the corresponding tasks, the companies will be able to connect in addition solutions for management of workload and a call recording, to perform integration with CRM, mobile applications and social networks.

Constructed on the Genesys Customer Experience platform, the solution Genesys Business Edition provides optimal service, necessary for average contact centers in the range up to 1000 jobs. The offer locates opportunities to maximize an indicator of solution at the first contact, to comply conditions of the service agreement with the client, to increase conversion of sales via the website, to optimize income on cross-sales for the existing clients and to increase consumer loyalty. Also the offer increases satisfaction and results of work of employees and cuts down operating expenses due to growth of efficiency. All this is provided in the channels selected by the client at the minimum efforts from his party.

The solution Business Edition is developed for average contact centers for which the full-fledged functionality is necessary, it is quickly unrolled, just in use and is scaled in process of growth of contact center. Using this solution of the company can operate at the choice contact centers in a cloud, at local capacities with the preset settings or in the combined cloud configuration. The local option is delivered in several configurations. The combined cloud options allow to use networks of the existing telecom operators, to store crucial data locally or to increase the existing local infrastructure of Genesys. The solution Business Edition provides the multichannel personnel management which is closely integrated with functions of routing of interactions to optimize employee performance. Providing great customer service, Genesys allows heads of divisions to manage execution of routing using the working schedule of personnel, considerably increasing speed of reaction and mobility.

Main Features

• About 1000 jobs are scaled
• The leading full-function Genesys platform integrates solutions of different vendors in contact center
• Meets customer expectations by steady experiment on the channel at their choice
• The preset mechanism of routing and analytics for fast deployment and reduction in cost of ownership
• The best mechanism of routing using a complete context provides optimal customer service at the smallest costs
• Easy deployment on a cloud platform, at local capacities or hybrid option will help to begin work and to work
• quicker
• Previously integrated hardware components for local deployment
• Multichannel support of the entering and outgoing interactions, including e-mail, a chat, mobile channels and channels of self-service
• Performance in real time, scheduling and the analysis
• Optimization of work of personnel, including personnel management
• Model of the organization of telephone communication at the enterprise
• Support of development of a system at protection of earlier installed components
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