Avaya Workforce Optimization Select

Avaya Workforce Optimization Select is the platform with opportunities of the corporate level for medium business.

On August 2, 2016 the Avaya company announced release of Workforce Optimization Select technology for support of work of contact center, collecting, measurements, data analysis about customer interaction.

A system offers medium business operational analytics for increase in efficiency of contact center and improvement of service quality. According to developers, the solution is convenient for deployment and use - Avaya Workforce Optimization Select helps the small companies to have an opportunity of the overview of actions of clients, benefiting at most by each contact with customers.

Representation of Avaya Workforce Optimization Select, (2015)

The product will help:

• in achievement of the objects set for contact center by means of use of the simple, powerful platform for optimization of work of employees.
• obtain timely and relevant information from customer interaction — to fix and analyze verbal and nonverbal communication by means of the scalable, flexible and safe platform of record, for understanding - where service at the high level and where changes will be required.
• define and provide customer service quality according to their expectations and the purposes of the company — to use collected data for identification of improvements in the operating processes, politicians and practicians.
• increase efficiency and loyalty of employees, satisfaction of customers using the focused training plans and electronic rates helping to deepen knowledge and to increase efficiency of personnel.

Avaya Workforce Optimization Select is available. It is integrated with platforms Avaya IP Office Contact Center, Avaya Contact Center Select and Avaya Aura Contact Center. The technology is created by KnoahSoft company under a brand Avaya.