| Customers: Metlayf (MetLife, Aliko) SK
Contractors: Ventra IT Solutions (Ventra) Product: Projects of IT outsourcingProject date: 2016/03 - 2016/09
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Ventra IT Solutions specialized by IT service provider announced in August, 2016 signing of the contract on support of IT infrastructure of the Russian regional representative offices of MetLife - the international company providing to individual and corporate clients services in insurance and provision of pensions. Assuming liabilities on technical maintenance, Ventra IT Solutions guarantees ensuring stability and continuity of work of MetLife regional offices.
According to the agreement, Ventra IT Solutions is responsible for support of the automated jobs, peripheral equipment and the office equipment and also will perform technology support of the network and multimedia equipment. Maintenance entities are located in 27 cities of Russia. According to the Agreement on the level of service (SLA) the speed of elimination of high-critical incidents is no more than 4 hours in all locations of MetLife.
In 2015 IT support of a branch network of MetLife the company rendered Amtel-Service.
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