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Project

Terravto completed upgrade of IT infrastructure

Customers: Terravto

St. Petersburg; Housing and public utilities, service and household services

Contractors: Vest of Call SPb
Product: VPN projects

Project date: 2016/04  - 2016/08

Content

On August 25, 2016 the Vest of Call SPb company announced the IP telephony implementation project in Terravto group.

Project Tasks

As a part of Terravto network ten car centers of KIA, Lada and Chevrolet in St. Petersburg, Veliky Novgorod, Pskov and Petrozavodsk work. Reliable telecommunication infrastructure was required for network of motor shows.

The operator was faced by a task - to organize contact center, to give informative analytics of the entering flow of calls and to integrate it with the CRM systems[1].

Action in Terravto, (2013)

Project Progress

At the first stage of the Vest Koll project integrated city branches of Terravto Group in the single VPN corporate network with the channel of 200 Mbps, created conditions for simple transition from former provider.

The operator projected the customer's infrastructure taking into account the operative equipment. The additional hardware purchased and installed in network in advance therefore the break of communication passed imperceptibly for clients of Terravto Group, and switching took no more than two minutes.

Within the project 3.71 km of "the last mile" of the optical fiber cable are created, 100 phone numbers, the total number of extensions of the company 500 are provided.

Project Results

History logging of calls at the client provided a possibility of fast connection with the employee at a repeated call or break of communication. Integration with the CRM system unloaded call center operators.

For improvement of service quality the control system of a call recording by means of the web interface with separation by access rights is organized.

At the beginning of August, 2016 the works in the project are completed, the customer began operation of systems.

Notes