"The Moscow credit bank" started monitoring of financial behavior of borrowers

On October 18, 2016 "The Moscow credit bank" announced the beginning of operation of a monitoring system of financial behavior of borrowers "the Signal 2.0".

Project Results

"The Moscow credit bank" implemented the system of operational monitoring of financial behavior of borrowers "the Signal 2.0" developed by the National Bureau of Credit Histories (NBCH). By means of a monitoring system the bank is going to obtain information on changes in credit stories of the borrowers in real time.

Office "Moscow Credit Bank", (2014)

A system will daily send information on important changes in process of service by the borrower of the credit obligations to all the creditors to "The Moscow credit bank". It will allow bank to understand better a profile of the client, his requirement and an opportunity. The worked "signal" will be sent to bank without request, directly after approach of an event.

A system provides 17 types of events on which "record" is originated:

• opening of new accounts / closing of the current accounts,
• delay emergence / deterioration / improvement,
• change of payment on the credit,
• request of credit history, etc.

With the help of the Signal system we had an opportunity quickly and in details to manage service of borrowers: use relevant assessment of solvency when forming campaigns of cross-sellings, to react timely to deduction of qualitative clients, consider execution of the credit obligations to all creditors within collection. It allows to understand better risk profile and also to estimate dynamics of the loan portfolio of the client. Thanks to Signal we increased efficiency of work with the existing client portfolio, achieved progress in a question of prevention of emergence from borrowers of difficulties with execution of the obligations. Alexander Shornikov, director of the department of retail lending of JSC Moscow Credit Bank

One of the most relevant tasks for the Russian banks is increase in efficiency and quality of work with the existing customer base now. In-depth examination of clients, exact and operational understanding of their requirements and opportunities, allows the leading banks to prevent defaults, to improve efficiency of collecting and to develop cross-sellings, raising thereby not only own profitability, but a customer loyalty. Alexander Vikulin, CEO of NBKI