Ticketland began an implementation project of technology of personnel management from SAP

On November 15, 2016 the companies SAP and "Rostelecom" announced the beginning of an implementation project of technology SAP SuccessFactors for personnel management in the company Ticketland.ru. The HR consultant and the technical partner the company "ECOPSI Consulting" took part in the project.

• In the company the module Performance&Goals, a project circuit – 80 people is implemented
• Significant methodological improvements are entered to process, the model of competences is finished
• The platform, modules of goal setting, assessment of achievements are configured, personnel committees are configured
• In the next plans for development – functionality of Continuous Performance Management and the module Compensation

Project Tasks

Earlier the company customer used the system of assessment of employees which was carried out once a year on KPI, to competences and influenced only the salary. According to the results of several series of estimates shortcomings of such approach were shown:

• indistinct evaluation criteria,
• not always correctly effective objectives,
• the competences which are not corresponding to a profile,
• lack of a single system of storage and data protection.

Process was executed in Excel that took a lot of time, and the annual period of assessment was carried out long and did not correspond to dynamics of an environment. It led to the fact that employees did not correlate salary increase to results of activity, process was perceived by them as "a black box".

The company management made the decision on SuccessFactors SAP implementation. The EKOPSI company offered and worked methodology of a system of goal setting and assessment of employees for implementing solution. In this system are put the well-defined rules of personel assessment clear and objective results separated by employees, yielding.

Decrease in duration of assessment from two months to two weeks is expected, and reduction of frequency to quarterly will provide a permanent incentive of the employee and maintenance of relevance of its tasks within a year. The company, in turn, will increase flexibility with an opportunity to quickly redirect personnel focus on new tasks, agrees, for example, to the new or modified strategic objectives.

Development of methodology of process of management of remunerations, increase in the involvement of personnel into process by means of integration with the system of gamification, for quality improvement of training and motivation is planned. There will be well mobile application which will allow to find for this process time, convenient for the employees.

We not the just booking operator, we the company using advanced technologies both for our clients, and in internal processes. With the help of the SAP solution SuccessFactors we received the tool which allows each employee to see dynamics of the growth, objective job evaluation, and the companies — to reach transparency and efficiency of adoption of personnel solutions. Svetlana Muratova, director of work with personnel, Ticketland.ru

Today digital transformation is not just a trend, and need for company competitiveness of any industry, and HR — not an exception. In the market there are new models and technologies for personnel management which completely change approach to increase in employee performance and according to the company in general. We are glad that the company Ticketland.ru which already actively uses the latest technologies in the work, for example e-commerce, also used technologies from SAP and their support from our partners, the companies "Rostelecom" and "EKOPS". Ilya Yuryev, deputy CEO of SAP CIS

Rostelecom began implementation of joint projects on providing cloud services of SAP based on infrastructure of the data centers. We are glad that SAP implementation of SuccessFactors for Ticketland company became one of the first projects. Today business structures are in search of new channels of delivery of services and additional opportunities for optimization. In these conditions cloud computing based on the entrusted data centers provides the reliable platform for growth. Thanks to serious infrastructure of own data centers Rostelecom today, being reliable service provider and software solutions for the corporate clients and state customers who are able to satisfy their any requirements. Danila Burmetyev, director of product management of a corporate and state segment of PJSC Rostelecom