Dixy started service of contact center

On November 18, 2016 the Naumen company announced end of the complex project on implementation of the technological solution Naumen Contact Center by request of Dixy group.

Project Results

On the basis of the Naumen platform three isolated contact center platforms for service of calls and process management of different business divisions of the company are created:

• department of the centralized personnel recruitment,
• uniform center of personnel service
• groups of customer interaction.

Advertizing of Dixy, (2014)

Access rights in a system for each division are differentiated, it provides data protection and efficiency of use of a system taking into account specifics of the carried-out tasks. By means of available tools these divisions significantly optimized workflows that provided reduction of finance and time expenditure on service of telephone addresses. Along with decrease in operating expenses productivity of work of operators increased.

Each independent contact center obtains necessary information from the internal ERP system integrated with Naumen Contact Center. It became possible at the expense of the universal integration remedies of the Naumen platform which provided interaction with a business system and obtaining necessary data on employees and partners.

The implemented technology of contact center helped to simplify work of operators of the uniform center of personnel service regarding work with addresses of employees, to increase efficiency of work with suppliers/partners. In a system collecting of statistics on calls is conducted that allows to carry out qualitative analysis and to improve results of works.

The tools implemented for department of the centralized personnel recruitment will allow to simplify further a problem of selection of linear and administrative personnel: for example, during telephone negotiations with candidates specialists in selection of employees will be able to use a ready form of the questionnaire which will be automatically opens in a window of the industry solution used in Dixy which is also integrated with the Naumen platform.

Thanks to the modern platform we will be able to make key processes even more effectively. The implemented solution will allow us to close quicker vacancies, to optimize interaction with personnel and numerous suppliers and partners. Vladimir Muravyev, Chief information officer of Dixy Group

Retail retail chain stores – one of the most dynamically developing segments where modern technologies are used today most actively. The project in the Dixy Group is executed by us taking into account all existing needs of the largest retailer. It is sure that use of the checked solution will ensure productive functioning of the created contact centers and will contribute to the effective development of retail business. Andrey Zaytsev, director of the department of contact centers, Naumen