Provided to "nuclear heating plant" reliability augmentation of IT infrastructure of Santa Fe company

On November 25, 2016 the AST company announced provision of services on maintenance of IT infrastructure of the Moscow office of the international transport company "Santa Fe".

Muvingovy services worldwide (Santa Fe) (2016)

Project Progress

In the project progress specialists of "nuclear heating plant" executed a complex of the works which allowed in an essential measure to optimize hardware maintenance process to increase availability and reliability of the systems of IT infrastructure.

Preparation of the project for start of the planned service level demanded carrying out the following complex of works:

• Inspection of IT infrastructure, classification of the equipment and determination of its current status.
• The organization of the knowledge base, including the non-standard equipment and gaining access to knowledge bases of a number of vendors.
• Selection of resources of engineers in the target directions, collecting of a matrix project team.
• A regulation of works, including the complete action plan – from preventive actions, to regulations of actions according to the solution of incidents.
• Connection of the customer to own service Service desk.

"So it turned out that in the middle of 2015 the previous outsourcer was forced to stop gradually our service that for us was extremely critical situation as the systems supported by it de facto ensure functioning of the main business procedures and our key activity. On behalf of "nuclear heating plant" we found the new reliable partner who is capable not only qualitatively and to quickly solve problems, providing complete IT support, but also to build comfortable conditions of interaction". Gordiyevich V. A., CEO Santa Fe

"On start of the project of maintenance Santa Fe we faced two features. First, we had to transfer to ourselves maintenance of infrastructure of the customer "on the fly" – in very short time and in parallel, almost from the first day of our emergence on the platform, to provide the high level of uninterrupted operation and reliability of functioning of systems. Secondly, in small infrastructure of the customer there was enough the diverse equipment that forced us to gather very quickly a team of a large number of diversified engineers, to resolve issues of funds and ZIP for a wide range of the equipment". Alexander Andrianov, head of service support and outsourcing of "nuclear heating plant"