| Customers: HeadHunter Contractors: LiveTex (Layvteks) Product: LiveTex Omnichannel Service of communication with visitors of the website onlineProject date: 2016/09 - 2016/11
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On November 29, 2016 the LiveTex company announced start of the channel of support in Viber for users of HeadHunter.
In the Viber channel which is recently connected to the LiveTex platform all usual are available to users of this messenger of function: voice messages and transfer of location, file sharing and links, emoji and stickers, possibility of viewing status of the message.
The HeadHunter company among the first clients of LiveTex carried out beta testing of a digital channel which became available to all users of the website since the beginning of November of the current year.
Implementation of processes of seamless consultation based on the omnichannel platform allowed to increase the number of the solved addresses on the first contact and about 98% of the carried-out chats received from users assessment 'well'.
All addresses of users come to the Application of the operator in the LiveTex platform on an equal basis with addresses from an online chat on the website. Thus, the user can select the most convenient for himself the channel for communication with the company.
 | "Viber is one of the most popular messengers among the Russian audience. Besides it has the greatest functionality, thereby expanding optional opportunities at a consultation stage.
Our clients waited long ago for an opportunity to communicate with HeadHunter in this channel. And I am glad that LiveTex provides the solution, suitable for our tasks. Considering that Viber is organically connected to uniform omnichannel to the LiveTex platform, process of adding of one more channel took place almost imperceptibly for operators. What is especially valuable to us. Are sure that user support in Viber will allow to cover one more segment of our audience so and to increase their loyalty. Also we assume that there can be an overflowing of a part of clients from the voice channel, in the Viber messenger that will make the project more interesting also from the economic party". |  |
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