| Customers: Wallet One Financial services, investments and audit Contractors: Weathervane Sale (Infiniti Trade) Product: Call Center InfinityProject date: 2016/11 - 2017/01
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On February 1, 2017 the Weathervane Sale company announced implementation in call center of Wallet One of the Infinity Call Center complex.
Payment system Uniform purse (Wallet One) (2017)
 | "At "A uniform purse" today 12 million users worldwide, Uniform cash desk use about 40 thousand the most different online projects. The number of clients constantly grows in the different cities and the countries. Considering such load of a support service, we understood that we need the new multifunction equipment to facilitate work of call center operators. We provided a training for several employees who already trained then all team of the operators responsible for communication with clients. The training took place easily and quickly, and now our operators actively use functionality of call center of Infinity. The most demanded of them are call recording, reports and assessment at the end of a conversation. At the first stages when there were any questions on work with a system (for example, when viewing reports or listening calls), we often asked for the help technical support of Infinity. And now, when we have new tasks, the technical support of Infinity constantly helps out us. For example, we communicated with their specialists when it was required to configure IVR. Usually we contact the responsible manager or we leave requests on the portal and we receive the answer from the technical specialist there. The efficiency of communication with clients grew. Our call center, thanks to the equipment from Infinity, perfectly copes with constantly growing loading. Let's use in the future new opportunities from Infinity if such need appears. Infinity gives the chance to arrange the existing functionality of call center under unique tasks of our company. For example, the flexible system of setup of scenarios in Infinity allows us to automate jobs of operators, partially unloading with them at accomplishment of standard actions at an incoming call". |  |
| | "We aim to support at height the level of work with customer appeals as on us responsibility for reputation of all company lies. The software from Infinity helps our call center to cope with this difficult task and to effectively resolve issues of our users". | |
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