Customers: Megalopolis of the taxi Contractors: Weathervane Sale (Infiniti Trade) Product: Infinity TaxiНа базе: Call Center Infinity Project date: 2016/11 - 2017/01
|
On February 14, 2017 the Weathervane Sale company announced software implementation of Infinity Taxi in the city of Anzhero-Sudzhensk of the Kemerovo region — taxi service Megalopolis.
Project Results
Work of the operator is optimized, time of adoption of the order up to 10 seconds is accelerated, control of operation of own machines is strengthened, the customer loyalty at the expense of the system of bonuses and discounts is raised, at the same time the number of failures and outstanding orders is reduced by 40%.
"The only thing that gave an inconvenience, this communication with technical support by e-mail. Of course, in it there are indisputable pluses: everything is recorded, it is possible to use the instructions sent in writing and further. But after all sometimes was to express very difficult in writing and to correctly formulate what you want to tell or show on fingers. But all this was successfully overcome. We were started and began to work. Let's not hide, at first drivers were not really happy: new always frightens and just there was no wish to study work with the new application, but gradually everything entered a usual bed". Pavel Chizhov, director of Megalopolis |