The association of rescuers-volunteers of Budapest connected the virtual PBX

On February 28, 2017 the MCN Telecom company announced communication services provision for the organization of rescuers-volunteers of Central-Buda Volunteer Civil Protection Association.

Project Results

Residents of Budapest in emergency can call the uniform landline number to the mobile headquarters of the rescue organization from which calls go directly to the heads of mobile groups of reaction acting at the time of the address to "field".

The rescuer has an opportunity of continuous communication with the victim to set his exact location, to obtain the comprehensive information about incident, and, in case of need to readdress the applicant in other profile services: utility, social security and so forth.

Rescuers of Central-Buda Volunteer Civil Protection Association, (2015)

The virtual PBX allows to distribute the calls arriving on multichannel number. Now it is optional to employees of service to be round the clock near landline phones. A system automatically sends the emergency calls to the mobile phone of the person on duty, and noncritical – to voice mail.

According to the results of joint work with specialists of service of rescue in implementation of the virtual PBX and the subsequent efficiency analysis, it became clear that arrival time of rescuers to the victims was considerably reduced. Thanks to this solution our clients had a possibility of processing of several calls at the same time. The service of automatic recording of calls, according to rescuers, was also very useful. Denis Levshov, the development director of MCN Telecom in Europe

The mobile headquarters of rescuers got the multichannel landline number and the virtual PBX for operational acceptance of citizens' appeals.