The name of the base system (platform): | SAP Customer Engagement Intelligence |
Developers: | Hybris |
Date of the premiere of the system: | 2017/03/02 |
Branches: | Logistics and distribution of, Media, television and radio broadcasting, Telecommunications and communications, Financial services, investments and audit |
Technology: | Billing systems |
Content |
Main article: Billing
SAP BRIM (formerly SAP Hybrid Billing) provides high speed, flexibility, high transaction volume, and integration with existing billing systems.
2017
SAP Hybrid Billing Certified by Russian Ministry of Communications for Telecom
The SAP Hybrid Billing solution was certified by the Russian Ministry of Communications to automate settlements with subscribers on the public network. The system has confirmed compliance to protect the interests of its owners and users.
SAP Hybrid Billing is a comprehensive software solution that enables you to calculate the consumption of any type of service. According to the certificate, the system meets the mandatory requirements of the Ministry of Communications of Russia to protect the economic interests of operators, information about subscribers and prevent fraud. This gives the right to use it to provide a complete set of settlement management with corporate customers or individuals, as well as information support for these settlements with telecom operators throughout the Russian Federation and other countries where the company operates.
"The certificate of the Ministry of Information and Communications of Russia allows you to use SAP Hybrid Billing to calculate local telephone, long-distance and international services, as well as Internet communications, cable or any air broadcasting," said Sharak Andrey, Deputy General Director of SAP CIS. - In addition, SAP Hybrid Billing can be used not only in telecom. It will allow you to effectively manage settlements and payments with customers and in companies in the financial sector, in the field of logistics, media, etc. "
According to the certificate, the system ensures the reliability of calculations of at least 99.99% and has a proven scalability of database management of up to 300 million subscribers. The certificate is valid for 3 years.
Description of SAP Hybrid Billing
SAP hybrid Billing, part of the SAP Customer Engagement and Commerce portfolio, enables companies to expand their offering and implement customer-oriented services
As the digital revolution increasingly enters our lives, companies are able to significantly change operational business models within their industry and thus gain new advantages over competitors. This can be made possible by creating new digital services that radically change the quality of interaction with customers, building a multi-stakeholder platform with partners, reaching out to a new audience through new channels, as well as by combining these business models. SAP Hybrid Billing is a key element of this transformation, as it is a comprehensive solution that completely processes the cycle from supply generation to payment receipt in new digital business models, and can be integrated into existing elements of the solution package for commerce and customer interaction.
The SAP hybrid Billing solution, formerly known as SAP Billing and Revenue Innovation Management, is based on the ability to generate subscription-based pricing models based on usage levels. This approach is effectively used for customer-oriented offerings, enabling rapid development in dynamic markets. End-customers receive offerings tailored to their specific needs, and loyalty is encouraged by enabling real-time spending tracking supported by high-end service. Companies can offer customers various payment methods: credit cards, prepayment, post payment and hybrid options. This will use a highly efficient profit management model with automated processing of receivables, payments, loans, fees and income accounting.
Since companies now need to provide high-level customer service and offer them high-tech, interconnected products in addition to optimal ways of delivery, packaging, pricing and billing as part of a comprehensive offering to customers, they begin to use the SAP hybrid Billing solution, which allows you to:
- Market quotations ahead of their competitors through an intuitive user interface that does not require programming skills.
- Support prepaid, post-paid, and hybrid models to monitor customer accounts in real time and improve service quality, enabling subscribers to control their costs.
- Pricing for complex B2C scenarios, such as the family budget, which includes enhanced functionality corresponding to B2B scenarios, including the calculation of loans, loans and other multilevel models. In addition to setting up pricing for the customer, you can set up a partner revenue share calculation.
- Enable marketing and sales departments to create pricing models that encourage customer loyalty, offer flexible terms to partners, and ensure accurate settlements.
- Combine pricing models for different services and enterprise activities on a single high-performance platform that can dynamically account for extremely high transaction volumes with a high availability of 99.999%.