"Business Lines" implements technologies of synthesis and speech recognition

On March 9, 2017 the company CST announced implementation of the voice menu on the basis of technologies of synthesis and speech recognition VoiceNavigator in contact center Business Lines Group.

Project Progress

In 2015 Delovye Linii Group began VoiceNavigator system implementation.

Advertizing of shopping Mall Delovye Linii, (2016)

Project Results

Having completed the project the company reduced costs and load of call center operators — the number of employees in change for processing of standard addresses decreased. Clients obtain information on a delivery status, the working schedule of the terminal and its address, are notified on sending, arrival and storage of a load, can confirm data for freight intake from the address.

Voice services keep championship in popularity among channels of service. Cooperation with CST allows us to increase the level of information customer service and to expand functionality in process of growth of requirements. David Shamayev, director of management of a business activity of Delovye Linii Group

In the conditions of the high competition to the enterprises it is very important to maintain high quality of service in all canals of interaction. Therefore, simplifying clients an information access and not keeping them to look forward to hearing from the operator, the company not only cuts down current expenses — but also invests in the future, gaining people. Alexey Zakrevsky, development director of CST