"The Renaissance the Credit" implemented the system of speech recognition

On March 9, 2017 the RASSE company announced speech recognition system implementation in Renaissance Credit bank.

Project Results

The clients who called contact center of bank will be able to use services of the operator or voice development Novel of Omilia company.

Advertizing "Renaissance Credit", (2014)

A system works as the operator. In the menu one welcome phrase with a question of information interesting the client. The technology is capable to perceive answers in a free form and to distinguish up to 98% of the human speech that gives the chance to communicate without special adaptation of the speech under skills of the robot, and to a system – to service incoming calls. The technology of the speech analysis is configured so that the virtual operator if he could not distinguish subject of the address, will ask the specifying questions for a specification. If the solution requires participation of the employee of the bank, a system will redirect the client to the specialist.

Implementation of intellectual recognition of a voice lowered load of contact center. At the same time such robot can qualitatively service tens of calls that allows to reduce waiting time of the client by lines significantly. Moreover, potential for development of such system huge: for the first half a year of use it already processes more than 85% of all incoming calls. Andrey Abramov, vice president, director of customer support of Renaissance Credit bank

To us, to RASSE company as to the official representative of Omilia in the Russian Federation, it was interesting and it is useful to take part in an implementation project of an intelligent voice system of client service which enriched us with new experience and filled up a portfolio with a sign success story. A system is designed to increase efficiency of customer interaction of bank due to providing high-quality service, reduction of time of transactions, implementation of new services according to cards and the credits. Our Novel is capable to carry out monitoring of calls in real time and to support cross-sales. Konstantin Parfyonov, managing director of RASSE company