| The name of the base system (platform): | Asterisk |
| Developers: | Vicidial Group |
| Date of the premiere of the system: | 2010 |
| Last Release Date: | 2016/12/12 |
| Technology: | Call centers |
For March 10, 2017 VICIdial Contact Center Suite - specialized, freely extended by software for remote service on the Asterisk platform.
Main product capabilities
- processing of incoming calls, outgoing calls, work in the mixed mode
- external calls on teams of operators, broadcasting, predictive set (automatic system of set)
- web operator interface
- the web interface for administration of a system and projects
- opportunity for work with the operators working far off
- built-in opportunities of registration (record) of calls
- tripartite calls from the operator interface
- processing of the postponed calls (to call back later): same operator, any operator
- the boxes of voice mail and IVR configured via the interface of administration
- scaling to hundreds of operators
- uses all methods of connection to telephone networks (VoIP, analog, digital)
- open license AGPLv2, lack of license payments
Screenshot of a window of the VICIdial setup, (2016)
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