Maykor-GMCS transferred "MTT" to a single platform of customer service and partners

On March 20, 2017 the Maykor-GMCS company announced transfer of JSC MTT on a single platform of customer service and partners based on Microsoft Dynamics CRM.

JSC MTT (2017)

Project Results

The CRM system provides in MTT management of a sales cycle in b2b a segment (work with transactions, leads, partners, agreements) and services – work with the requests and addresses arriving on different channels of service. A system also provides the high level of communications and services in b2o segments (an operator segment) and b2a (interaction with agents).

In the CRM system the staff of contact center of MTT, sales managers, house keepers work. The uniform customer base and the uniform product directory simplify work of employees. The complete profile of the client, including the history of interaction, the request, agreements, addresses is stored in the CRM system. Special panels of monitoring allow to keep track of efficiency of managers, and SLA counters – to control an adherence to deadlines on execution of requests and to support the high level of support.

"Our company cooperates with MTT long ago, and we are glad that the operator entrusted us implementation of the next project. For the solution of assigned tasks we used components of our CRM solution for telecommunication companies that allowed to minimize the volume of completions of a system under needs of the customer and aggregate terms of implementation". Aurika Savchuk, director of the department of multifunction client solutions and services of Maykor-GMCS company

"We aimed to unify the used solutions in the field of CRM and also to provide more effective integration of IT systems and fast adaptation of business applications under customer requirements. The work which is carried out by Maykor-GMCS will also allow us to automate in the future in the CRM system and processes of management of personalized marketing". Oleg Ermolenko, director of the Center of support of business MTT