Ailanthus. Technical support of users of public institutions and large companies

Product "Ailanthus. Technical support of users of public institutions and large companies" it is intended for management of IT department, technical support service, call center, the organization, operation with customer appeals, requests of employees, accounting of the equipment and the software, formation of the directory of services and determination of their cost, maintaining the analysis of events at operation of the equipment, identification of bottlenecks in IT infrastructure of the company, control of the IT budget and many other.

"Ailanthus. Technical support of users of public institutions and large companies" - the solution for integrated management of IT taking into account requirements which are put in MEK/ISO 20000 standard.

Features and program capabilities:

• Layer management of services;
• Preparation of the reporting under services;
• Management of continuity and availability of services;
• Budgeting and the cost accounting on services IT;
• Capacity management;
• Information security management;
• Management of the relations with consumers;
• Contractor management;
• Incident management;
• Problem management;
• Configuration management;
• Change management;
• Management of releases.

For simultaneous operation of a large number of users specially developed web interface is provided.

The configuration is not independent, it is necessary to have the set 1C:Enterprise 8.3 platform for its work (not below version 8.3.5).

The configuration has the fragments which are not subject to change by the user.