"Falk Medikal Vladivostok" upgraded technology equipment of contact center

On April 17, 2017 the Weathervane Sale company announced implementation of technologies of call center of Infinity by Navilayn company in hospital Falk.

Project Tasks

The contact center in hospital was organized long ago and worked based on automatic telephone exchange of Panasonic. The hospital used the own program developed in the company. The operator in the program of clinic received a call, obtained primary information which wrote in a system, and fixed arrival time to the doctor. Routing of calls and conference communication were configured. Unfortunately, the existing solution had problems with a call recording. The program used for this purpose badly contacted to automatic telephone exchange of Panasonic. Alexey Ignatyev, area manager of the partner company Navilayn

Actions with participation "Falk Medikal Vladivostok", (2016)

By preparation for the project different opportunities of call center of Infinity were offered, in particular, functionality the client's card where information on patients can accumulate in details^[1].

Also we suggested specialists to configure Falk the visual designer for creation of the unique reports answering to specifics of work of contact center of hospital. Alexey Ignatyev

The Infinity technology was offered for integration of the operative equipment with call center, and a functionality ispolshchovaniye:

• patient's card,
• designer of reports,
• scenarios of a talk.

Project Progress

Three parties took part in work on the project: IT specialists Navilayn and Falk, staff of Panasonic company.

Implementation of the software product began in January, 2017. On March 1, 2017 Navilayn turned on service maintenance of the program for the client. Training of staff of clinic is provided in the remote mode.

Project Results

For April 17, 2017 the software package Infinity works, supplementing possibilities of former automatic telephone exchange.

Use of functionality of the Infinity system facilitated and optimized work of call center operators. Alexey Ignatyev

Notes