RS-Bot

RS-Bot is the system of remote multichannel service of physical persons and legal entities. It is implemented in a chat format.

On April 18, 2017 the R-Style Softlab company announced release of the chat-bot RS-Bot. The technology is focused on automation of acceptance of incoming requests and optimization of work of call centers in financial institutions.

Advertizing RS-Bot, (2017)

RS-Bot is the application. In an interactive mode of software processes requests of clients of bank and it can be built in messengers, social networks or the website of credit institution. For access to banking services using the chat-bot it is enough to use the device with Internet connection.

Dialogue with the client is conducted by means of the configured mechanism of transactions created on the basis of the BPMN standard. Its use gave the chance to equip a product distribution kit with a set of basic variations of dialogs. Depending on the purposes, banks can select that are of the greatest value for them and to apply to the necessary transaction. Use of the platform will allow the staff of credit institutions to carry out by own forces setup of a system, to finish procedures and functions.

Channels of interaction of software, (2017)

The solution allows clients of financial institutions in the round-the-clock mode:

• find contact information and data on accounts and cards,
• open and close deposits and deposits,
• register payments,
• exchange currency
• and so forth.

At the same time the chat-bot can be used as the economic channel alternative to Sms for confirmation of operations on two-factor model of authentication.

RS-Bot allows to increase quality of service due to management of queues of incoming requests, parallel service of several individuals and the personalized approach to each of them. In case of impossibility of automatic execution of a request, a system transfers control to the online consultant, at the same time the operator gets from a bot information support at customer interaction.

The technology of chat-bots actively develops now not only in the financial sector, but also in other spheres: insurance, medical services, online stores, etc. It is promoted by the growing popularity of messengers, especially at the younger generation which prefers to communicate and solve the problems by sending short messages instead of phone calls. Thus, implementation of chat-bots will allow the organizations not only to optimize the expenses and to increase customer service quality, but also to attract youth audience. Lev Frenkel, deputy CEO of R-Style Softlab