IQStore: iQChannels

For April 20, 2017 iQChannels is the messenger for client support service.

As a part of a product are provided:

• SDK for mobile applications,
• widget for the website,
• ability to integrate with CRM systems and the DBO universal system iSimpleBank 2.0.

Screenshot of the software window, (2016)

iQChannels is allocated with options for customer service of banks and insurance companies. The messenger helps to organize service for physical persons and legal entities in a format of the chat embedded in mobile application based on iOS/Android, messengers Telegram Facebook Messenger VKontakte Whatsapp Viber).

IQChannels helps to manage queues of incoming messages, powers of users and supports work of the operator.

In a product are available:

• viewing parameters of a system,
• audit of events,
• history of communication with the client,
• customer information,
• statistical reporting.

In iQChannels it is supported:

• parallel service of several clients by one operator,
• correspondence with anonymous clients (through a widget on the website)
• communication with the identified clients (through mobile application or Internet bank),
• exchange
  • messages,
  • links,
  • photo,
  • files
  • other information.

Use of iQChannels technology helps bank to reduce costs on user support due to decrease in voice traffic, to reduce costs for mailing of Sms and the organization of customer service.

Using iQChannels the bank can implement management programs for quality of customer service, use the messenger as the tool of the analysis and statistics, service level assessment.

The solution provides modern approach to providing standards of security, omnichannel, scaling, a guarantee of delivery of messages, performance. Stanislav Homenko, CEO of iQStore