| Developers: | Digital Cybernetic Systems (DS-sistems) |
| Technology: | Call centers |
DCS Talk Analytics is a cloud service of speech analytics for contact centers of any size. The DCS Talk Analytics platform has functions of automatic thematic classification of a talk, the content analysis of a talk, the analysis of quality of interaction of operators with clients, estimates of an emotional status of the operator and the client, detection of signs of uncertainty of the speech of the operator and creation of reports. DCS Talk Analytics assumes a possibility of fast integration with contact center (1-2 days), lack of capital costs, payment only for the processed amount of a talk and fast scalability.
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