Smart Delta Systems: MIS Infoclinics

Infoklinika Medical Information System is a product of Smart Delta Systems.

2021

Integration with edna chat center

from Integration edna chat center MIES Infoklinika, conducted in 2021, made it possible to reduce the waiting time for the response of contact center operators. This was announced on May 16, 2022 in the company. edna

Total digitalization imposes a number of obligations on companies. The need to implement new solutions that will allow you to better understand customers, more quickly and efficiently solve their problems, increase the satisfaction of end consumers, as well as increase sales and traffic is becoming apparent.

Now the patient can make an appointment at the medical institution through digital channels, without waiting for the queue on the line when calling the call center. The operator receives and processes requests from messengers, social networks, e-mail and the clinic website directly in the MIS interface.

Patient expectations regarding the service in the clinic are constantly growing. Our company offers up-to-date solutions that help medical institutions get a marketing plus and compliance with patient expectations, "said Alexandra Rassadina, Deputy Head of the Implementation and Technical Support Department of MIS Infoklinika. - It is important for patients to be able to make an appointment to the clinic in any convenient way - not only by phone, but also through email, messenger, chat on the site, mobile application. And at the same time, of course, get an operational answer about services, work hours, the address of the medical institution and much more. Integration with the edna chat center helps solve these problems.

The joint efforts of the developers made it possible to implement seamless integration of the edna chat window with the MIS interface. The operator works in single window mode, where all task areas are displayed: queues, dialogs, patient information. As a result, the speed of response to requests and the speed of responses increases, as well as the issue of entering information into the IIA is resolved more quickly.

The main task of the edna chat center is to build an effective dialogue with customers in digital channels, - said Nikolai Savelyev, business partner of the edna chat center product. - Mobile messengers have set the speed of communication that any business should correspond to.

The joint solution of edna and MIS "Infoklinika" allows you to connect the chat center to the system client within one week.

Implemented MIS services for various LPUs

2020: Free access to public medical institutions to the service for the period of the epidemic

On March 24, 2020, the company Smart Delta Systems"" announced that, together with a technological partner, the company TrueConf is ready to provide free of charge state medical to institutions access to the service "INFOKLINIKA-" for the Telemedicine period of the epidemic. This service allows you to conduct advice online directly in, MIES sign up for teleconsultations, patients to access doctor's appointments through your personal account. Smart Delta Systems has been implementing telemedicine solutions for several years. One of the very first successful projects in the field of telemedicine in was RUSSIAN FEDERATION implemented jointly by SDS and the clinic "." Doctor nearby The SDF has been a member since 2006. ARMIT (Medical Information Technology Developers Association)

According to Alexey Chernousov, CEO of Smart Delta Systems, in recent days, the demand for the provision of services in medicine through online services has multiplied.

Chernousov noted smart[1] I am pleased with the operational reaction of the authorities in terms of legislative initiatives that expand the possibilities of providing medical services remotely. Therefore, in our decision, we see the opportunity to make a feasible contribution to the fight against the coronavirus pandemic,

Notes

2018: Compatibility with Red OS and DBMS Red Database

On December 12, 2018, RED SOFT announced that in order to develop technological cooperation, together with Smart Delta Systems, they tested the automation software complex for managing the medical institution INFOKLINIKA (Smart Delta Systems) and the operating system RED OS (RED SOFT). The tests confirmed the compatibility and correctness of the products, as evidenced by the certificate.

Earlier, a similar testing of the INFOKLINIKA software complex (Smart Delta Systems) and DBMS Database 3.0 (RED SOFTWARE) was carried out, which also yielded positive results.

Smart Delta Systems is a partner with whom we have a joint ready-made solution. The software complex "INFOKLINIKA" functions perfectly on the Red Baza Dannykh DBMS. There are a number of successful implementations. Positive test results with RED OS will allow building a convenient import-independent environment for INFOKLINIKA users, which will significantly expand their capabilities. 'Rustam Rustamov, Deputy General Director of RED SOFT '

2017: Integration with IIA "Infoklinika"

On June 15, 2017, the developers of the ONDOC free electronic medical record announced a partnership with the Infoklinika Medical Information System (MIS). This will allow clinics that work with this MIS to connect additional services for patients through ONDOC.

Integration of ONDOC with information systems allows clinics to connect:

• full-fledged online recording - in one click and without confirmation by phone call;
• transfer of data on medical admission to the patient's personal digital medical record.

The patient may not take any papers from the office - all information about the treatment comes to his ONDOC profile, and a reminder to make an appointment will come by SMS, email or push. The transfer of information from the MIS to the ONDOC is automatic, the information from the electronic outpatient record (EMR) in the clinic and the schedule information are transmitted to the patient in a free mobile application or personal account on the ONDOC website.