Eskhata bank (Tajikistan) (Call Center Infinity)

The chief of contact center of JSC Eskhata Bank, Huseynov Anvardzhon Karimdzhanovich told about an implementation project in bank of a software package of call center Infinity: "At us the automatic telephone exchange worked with allocated channel for incoming calls. Acceptance of customer appeals, manual connection with necessary divisions and informing clients on offers of bank was the main objective of contact center at that time. At this stage it was impossible to save a flow of the arriving information, to keep record of the entering and outgoing calls for the subsequent analysis. Besides, the bank needed to inform using telemarketing clients on new banking services, to sell them, to send notifications concerning payment due dates on the credits, information on deposits and production of cards.

In 2012 the Eskhata Bank announced the tender for purchase of the software for contact center. We had several offers including from the large companies. Why preference is given to the Infinity complex it is impossible to answer in monosyllables. It both broad functionality of the software product, and a fast possibility of making changes, and development of the new directions of management of calls, as by own efforts, and with assistance of technical service of the developer. Besides the important role was played by broad popularity of Weathervane Sale company among industrial enterprises, among banks and also economic and financial institutions. Besides, the wide experience of the company of the developer on project implementation of software implementation and, undoubtedly, the optimal price of a product was taken into account. Other vendors had a cost approximately same, but Infinity won thanks to successful balance of the price, quality and program capabilities.

The Eskhata bank found in Infinity the functionality allowing to accumulate analytical data for improvement of work and acceptance of strategic decisions in the different areas of work of bank in general and for improvement of contact center.

Implementation of call center of Infinity took place in 2013.