Akvaloo automated work of contact center based on Call Center Infinity

On August 30, 2017 the Weathervane Sale company announced that the Akvaloo health resort in Sochi for automation of the contact center stopped on a software package call center of Infinity.

Project tasks and choice of a product

According to Dmitry Sekachev, the systems engineer of Akvaloo, the company located a dedicated line on office automatic telephone exchange without additional functionality which needed. That quickly and qualitatively to process a call of each client who addressed to Akvaloo, the functionality of the answering machine and everything that is connected with it was required. Also maintaining exact statistics of a talk with the subsequent analysis, listening of records of calls was necessary. All these requirements became covered by the main program capabilities of Call Center Infinity.

I already had to work with Infinity — from functions processing of phone calls very much was pleasant. The price question for our company also mattered, and, in comparison with other solutions, the Infinity program turned out the most budget product — Dmitry Sekachev added.

Implementation Progress

The Akvaloo company started implementation project implementation in an early autumn of 2015. In contact center at that time for some tasks own software solutions were used, but integration of Infinity with them it was decided not to carry out.

my experience with call center of Infinity allowed to provide reefs which are possible at implementation. Therefore works finished very quickly — literally in a week everything was configured. We provided training of operators by own efforts. Specialists of developer company provided us all necessary information and, besides, reported the user guide. The Infinity interface rather simple therefore our specialists without problems dealt with new working conditions — was continued by Dmitry Sekachev.

Project Results

On a withdrawal of Akvaloo, results from implementation of Call Center Infinity met expectations. According to the results of the project the customer received accounting and routing of incoming calls, maintaining exact statistics of a talk, listening of records. Besides, the IVR greeting which, except direct communication of operators, allows potential guests to obtain necessary information quickly was connected. Own software solutions "Akvaloo" work with the Infinity complex.

Within development of the project the health resort bought in addition the module for call acceptance from the website, and in July, 2017 purchased updating of the Infinity program which provided the optimized personal and multichannel chats, integration into messengers.