Zeppelin Russland (First BPM Form)

In August, 2012 in Zeppelin Rusland company system implementation First Form came to the end. The customer started use of a system in August, 2011.

Project Tasks

Automation of work of IT service was the main objective of system implementation of management First Form. The existing management system for requests service-desk did not allow to make changes to business processes quickly. Besides, the used automation equipment required attraction of considerable resources of developers for introduction of additional settings. Actually, the cost of any change of business processes was comparable to the new software product.

Product Selection

A choice for benefit of First Form was made thanks to the fact that a system allowed without additional costs and involvement of third-party specialists to alter business processes.

Project Progress

Processes of management of requests of users were in a short space of time automated, the necessary organization structure is configured. Further the list of the automated processes was significantly widespread on all IT departments of the companies which are structurally relating to group with Zeppelin International AG parent organization. Thus problems of communications and control of execution of instructions on places were solved. In particular, in the company at once several initiatives of process automation of purchase, logistics management and personnel successfully came to the end, key performance indicators of divisions (KPI) are built. Further the management system was scaled on all divisions of the company.

Implementation Results

The First Form system is used not only in the territory of Russia, but also in 6 CIS countries (Ukraine, Belarus, Armenia, Uzbekistan, Tajikistan, Turkmenistan). The main result of implementation, according to the customer, is that business processes of the company became measurable, transparent and controlled.