TFCMI of Kamchatka Krai (DocsVision (EDMS/ECM system))

Situation

Except solving of tasks on office-work automation the Fund needed to organize in an electronic document management system and work with citizens' appeals.

• According to requirements of the legislation response to a citizens' appeal should be performed in strictly certain terms.
• Access for work in a system was required to be organized not only to the staff of TFCMI, but also and two external insurance meditsinskimorganization.

Problem definition For effective work of TFCMI it was required:

• create a common information space for registration, processing, the analysis, execution and document storage of the organization;
• increase management efficiency due to operational obtaining information on a status of execution and location of any document;
• organize effective work with citizens' appeals taking into account requirements of the legislation and the compulsory health insurance Federal Fund;
• increase effectiveness of work of employees thanks to automation of the majority of routine transactions at document registration in a system and to an exception of wrong data entry;
• provide "paperless" technology of the movement of documents in TFCMI.

Project Implementation

• The full-fledged automated system for work with the entering / outgoing, administrative and internal documents of TFCMI and also with citizens' appeals is created.
• Work with data of a system is organized not only for the staff of TFCMI, but also for the staff of external medical insurance companies with differentiation of access rights.
• It allowed to service quickly the requests registered in base of TFCMI from citizens.

For fall forward of processing of citizens' appeals and convenience of using in a system the following functions are implemented:

• Reference book of standard questions / answers: when choosing of a standard question by the operator a system itself offers the standard answer which addressed can read at once.
• A linking of repeated addresses with earlier arrived.
• Field illumination for input of number of the policy taking into account the number of signs - for an exception of errors when entering number.
• Integration with base of the addresses FIAS.
• Mass removal of addresses from control (at simultaneous end of several addresses it is not necessary to open each card for the indication of change of the status).
• Automatic transfer of details from a card of the insured person at registration of the address. If the card of insured is absent, it can be created from an address card by one button with transfer of all necessary details.
• At registration of addresses the approved qualifier of subjects of addresses is used.

Result

As a result of implementation:

• work with the entering / outgoing correspondence, with citizens' appeals, answers to citizens' appeals, administrative documents, internal documents of TFCMI was automated;
• time spent for routine transactions is most reduced, errors of input of details are excluded;
• a common information space on work with documents is created;
• the effective management of the organization is increased;
• quality control of work of employees is automated.