Rabitabank implemented a management system for queue

On October 5, 2017 the Technologies of the Future company announced installation of the NeuroniQ system in 6 Rabitabank branches in Azerbaijan.

The project on implementation of an electronic queue in 6 branches of the Azerbaijani bank demanded completions in a system under requests of customers. Adapting an e-queue system for individual requirements, NeuroniQ developers expanded language functionality with a possibility of implementation of actions both on Azerbaijani, and in the Russian and English languages.

Rabitabank (2017) open joint stock company

In addition to work with the terminal there is a choice of language for the SMS and E-mail of the notification. Thanks to existence of such functions, use of a system becomes convenient for representatives of several language groups that is important for the organizations working with foreign clients.

In halls of banks the terminals equipped with the reader of barcodes are installed. This function allows data entry concerning quality evaluation of the services provided by bank. Also at the request of the customer a special opportunity to leave complaints in case of incompetent service by specialists of bank was developed. For this purpose the visitor needs to select address language on the terminal and to fill a special form. After data processing, the client who left the request will be called back by the employee for clarification of the reasons of unsatisfactory service. At what the choice of language when filling a form will be the defining factor in what language there will be a communication of the specialist of bank with the visitor.

Some developments were performed for creation of the most operational work of employees in bank. So setup of a system allows to send to specially specified E-mail data on technical performances of the terminal or the system, for example, of the message that in the printer of the terminal paper reached a limit or the information display is switched off. In addition, messages will come in case of a customer service delay more than for 30 minutes. Also when filling a form of quality evaluation at low indicators of service, on mail the letter will come with data on the employee to whom the low point was delivered. These developments allow to increase as much as possible customer service quality and to make process of internal work of bank the most operational.