| Customers: Novolipetsk Metallurgical Combine, NLMK
Contractors: Terrasoft (Terrasoft, CU-Consulting) Product: Bpm`onlineProject date: 2016/03 - 2016/09
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Project essence
Automation of service processes of the company:
- incident management;
- management of requests;
- problem management;
- change management;
- layer management of service;
- knowledge management;
- start of the Self-service portal.
- integration with a monitoring system, an inventoring and telephony
- reports on KPI of employees, analyst on addresses, services
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