Yunipro implemented technology of automation of IT processes

On October 30, 2017 the Naumen company announced implementation of technology of process automation of IT in PJSC Yunipro.

Project Progress

The implementation project of Naumen Service Desk began on Shaturskaya GRES (1493 MW), further - Surgut-2 Power Station (5657 MW), Berezovskaya GRES (2400 MW), the Smolensk state district power plant (630 MW) and Yayvinsky state district power plant (1025 MW).

Project Results

The organization of processes of IT management allowed IT department of the energy company to increase transparency of activity and to create a basis for transition to service management model.

Standardization and regulation of IT processes increased quality of provision of services more than 2.5 thousand to users. For October 30, 2017 in a system 150 IT specialists of executive office of Yunipro in Moscow and IT departments of branches work. Incident management processes and service requests, change managements are automated, the multilevel directory of services is created. Besides, the mechanism reflecting the approved labor costs and providing management of working procedures is developed for accounting of works of contractors.

In the unified automated environment created on the Naumen Service Desk platform end-to-end management of the automated processes is provided. All addresses of users arrive through the uniform contact point organized in a system that excludes risk of their losses and increases execution control. A system provides the connectivity of an incident management process and change management process.