SITA Unified Communications

Unified Communications is the single platform providing telephone communication, file transfer, audio and video.

Unified Communications (UC) provides close, simple interaction between employees, clients and partners, at the same time increasing overall effectiveness and speed of reaction of each organization. In the course of conference and video conferences or data exchange the personnel will be able to use numerous opportunities — from interaction in real time before performance improvement and ease of use.

Specific Features:

• The uniform contact person in SITA — saving of time, the uniform service provision agreement and uniform process of support.
• Flexible models of payment for each user and on the basis of use — economy of money, procurement process simplifications.
• An opportunity to offer Unified Communications as service to tenants of the commercial areas at the airports and to other business partners — creation of new sources of income.

Products for UC:

• ConferencingServices is conference communication and data exchange in real time
• Expanded services of contact center — global optimization of contact center
• IP-Telephony is an available IP telephony with end-to-end support
• VoiceServices is conference communication and data exchange in one network

Support

Unified Communications is supported by SITA Global Services (SGS) that provides global business continuity at the expense of flexible model of service. The service of monitoring of SITA guarantees reliability and availability of information systems of the client round the clock and in an every spot on the globe.