Avaya Aura Call Center Elite Multichannel (Avaya EMC)

Main article: Call-center: purpose, types and tasks

Avaya Elite Multichannel (Avaya EMC) is functional software designed to build a modern call center.

Integration with MySender

On High tech November 23, 2021, -Integration announced a project for integration an updated version of omnikanalny Contact Center Avaya EMC cloudy with the platform. MySender More. here

2018: Avaya EMC Description

February 28, 2018. The Avaya Call Center application allows you to gain all the advantages over competitors and offer the best conditions for customers. Unique development allows you to increase the efficiency of your business in any format and direction.

Avaya Aura Call Center Elite Multichannel (2018)

Call center is a fully functional point of processing incoming calls of the company's customers. Its presence indicates the seriousness of the enterprise and the desire to effectively spend their time and time of their customers. However, simply putting several operators in a separate office and supplying them with devices is far from enough. Modern call center means something more. First, competent trunk distribution, control of incoming and outgoing calls. This also includes the organization of the partial customer self-service function. This call center function will save their call time and provide a faster solution to the problem. In addition, the monitoring and reporting of such an item will revise any criteria and determine the prospects for further development. All this is aimed at improving communication between the company and customers, improving the performance of employees.

The Avaya-made call center application suite does more than just that. Optimal routing based on context-sensitive inbound information allows you to achieve high performance of such a center. For example, this software automatically forwards subscribers according to various criteria - the less busy operator or the first one released. call center software also allows you to consolidate geographically separated company resources into one system. In this way, the customer gets guaranteed access to the company's employees. Another distinctive feature of this program is the ability of the system to transfer a client as part of its request to the most competent specialist of this organization.

Avaya Elite Multichannel is not technically demanding. This software can also be used in existing enterprise solutions. Thus, significant savings are achieved in the company's funds for the purchase of equipment. Call Center Avaya is used in switched networks, H.323-based networks, SIP-enabled networks, and so on.

This program allows you to select one of the levels according to your needs. For example, Avaya call center in the basic modification is the basic version of the product. You can use it to model the main functionality of the processing control room. Its main purpose is to distribute incoming calls. Call center in the Introduction version already has a wider potential. This modification can take full advantage of flexible call routing in the company. And Call center Elite Avaya is a full-fledged set of tools. This release adds routing based on operator qualifications. Call Management System - It allows you to analyze the work, identify weaknesses and strengths and plan development. Call Center Avaya receives self-service features when you install Interactive Response. This product is an interactive voice interaction system. Thus, the call centre can perform some of the functions without the support and presence of operators.

Computer Telephony Integration enables you to integrate the database into a call distribution system. And the application for call center Multimedia allows you to integrate multimedia access into the center.