The fund of social insurance terminated the multimillion IT contract because of spelling errors
Customers: Social Insurance Fund of the Russian Federation Moscow; Government and social institutions Contractors: TrueConf (TrueConf, VKS of Technology) Project date: 2017/12
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Rupture of the contract with TrueConf
In February, 2018 as CNews knew, the Social Insurance Fund of the Russian Federation (Social Insurance Fund) unilaterally broke off the contract with the system provider of a video conferencing (VIDEOCONFERENCING) — the Russian company TrueConf, being one of the main players in the market of VKS in our country[1].
Contractual relations between the organizations arose according to the results of the tender of the Social Insurance Fund which came to the end in November, 2017 with the starting price of 13.5 million rubles of TrueConf became the winner of electronic biddings with the price offer in 12.8 million rubles. The Spirit company — also one of leaders of the VIDEOCONFERENCING market unsuccessfully tried to compete with it.
The contract provided delivery of a system which represents the software solution, during the period from December 15 to December 25, 2017. The first motivated failure from interaction with TrueConf of the Social Insurance Fund sent to the contractor on December 26. In TrueConf (about them below) did not agree with the customer's arguments and intend to make him responsible.
"Naturally, we will do everything from us depending for protection of the investments enclosed in this project and a goodwill — the development director of TrueConf Dmitry Odintsov reported CNews. — The statement of claim in court already prepares, besides, we will uphold the positions FULL FACE".
As it was possible to conclude from communication with representatives of TrueConf, in general in the organization consider that the demarche of the Social Insurance Fund is connected with affiliation of individual employees of fund with one of direct competitors of the company.
Causes of failure
The expert opinion of specialists of Institute of exact mechanics and ADP equipment of S.A. Lebedev by RAS was attached to later document of the Social Insurance Fund with the next bounce message from performance of the contract of February 27, 2018.
These specialists note that they could not find the version of a product which name appears in documents of delivery on the website of the supplier. Also experts specify what on the website TrueConf is said that the VIDEOCONFERENCING server of the company works only under OS Microsoft Windows while the technical project meant also work of an entrance Linux.
In separate point representatives of institute show discontent with carelessness of execution of documents by the contractor. "The documents submitted by the supplier, including technical, are made carelessly, with a large number of errors and slips, with different writing of the software product: TrueConfServer and TrueConf Server" — experts wrote.
TrueConf objections
"the Social Insurance Fund failed independent deployment of the system provided by us and, perhaps, for concealment of this fact tries to terminate the contract — Dmitry Odintsov says. — The fund ignored repeated offers to help with installation and demonstration of system operation".
The argumentation of the Social Insurance Fund in the company is considered "extremely unconvincing", are perplexed concerning the claims connected with spelling errors and note that their system under Linux nevertheless works.
"We, in turn, do not see the essential reasons and also discrepancies for imposed technical requirements of the goskonrakt — Odintsov assures. — Causes of failure are not true and are not supported with terms of the contract. We are firmly sure that the right to its accomplishment remains for us".