| Developers: | Hopper of IT (earlier Rospartner, Development of associations of service partnership) |
| Technology: | CRM - Loyalty systems, Call centers, IP telephony, Corporate portals |
"Uniform" - the complex information management system user support process including knowledge management processes, functionality of acceptance of online requests and a self-service portal.
2018
According to information for 2018 Uniform allows to automate technical support, to manage knowledge and online requests. The main modules 'Uniforms' are online contact center (omnichannel, with opportunities the chat-bot of the platform, connection of an e-mail client, telephony and operational routing between operators), the portal of support (including a forum, the interactive assistant, the interactive knowledge base and history of requests of users), the knowledge base (with a connectivity of external storages) and CRM (with marketing and analytical opportunities).
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